Caroline Perlman is an Engagement Manager at Surgical Directions with over 10 years of healthcare experience. She specializes in operational and process improvement, data-driven strategy, and system-wide implementation. Caroline is known for identifying performance gaps, conducting root cause analyses, and developing tailored, sustainable solutions that align with each client’s existing infrastructure.
With a Master of Healthcare Administration from Boston College, Caroline brings a deep understanding of healthcare operations and change management. She emphasizes iterative, collaborative approaches that support continuous improvement—ensuring changes are practical, scalable, and embedded into day-to-day workflows. Her work often involves procedural standardization, frontline education, and outcome monitoring to drive measurable, lasting results.
Caroline has also led successful telemedicine software integrations and cross-functional initiatives, with a focus on enhancing patient safety, quality, and operational efficiency. She is passionate about building strong client partnerships and mentoring teams to foster a culture of learning and ongoing innovation.
