Bayhealth Health Case Study

Bayhealth Healthcare System with hospitals located in Dover and Milford is Delaware’s leading healthcare system dating back to the 1900s. The system’s leadership is committed to the mission of “strengthening the health of the community, one patient at a time. Bayhealth provides a wide range of services, inpatient care, and a plethora of outpatient services at both facilities with access to 24-hour emergency departments. The ultimate long-term strategy is to leverage the case volume and upgrade surgeon satisfaction through cultural transformation of Perioperative Services throughout the system.


Leadership at Bayhealth recognized the value of developing aligned relationships with surgeons while taking the steps necessary to create and install integrated, streamlined perioperative services. Surgical services at both campuses were not organized to optimize patient care, volume and standardization of key daily operational processes.


Bayhealth engaged with Surgical Directions to perform an assessment and implementation/transformation project conducted at both facilities and developed a data-driven plan. Bayhealth in collaboration with Surgical Directions scoped a phased timeline approach for the perioperative transformation over a nine (9) month engagement.

Project Highlights

  • Turnover times reduced at both facilities
  • 92% First case on time starts (FCOTS)